Payment Policy - Lizzy Locs

A deposit traditionally implies a refundable pre‑payment for something that is returned once the service or item is complete. Legal guidance notes that a retainer, by contrast, is a fee paid in advance to hold a service and is typically non‑refundable. Using the word retainer helps make the non‑refundable nature of the payment clear.
The purpose of the retainer is to secure your appointment and compensate for time reserved. Without a clear retainer policy, last‑minute cancellations can impact a small salon’s ability to serve clients.

A non‑refundable retainer (usually 50 % of the estimated service cost) is required for all appointments. This fee holds your time slot and is credited toward your final balance on the day of service.
The retainer must be paid within one hour of booking. Appointments without a retainer will be declined, and your slot may be offered to another client.

Cash App: send payment to $Lydia1437.
Zelle: send payment only to lizzylocs03@gmail.com. Do not send Zelle payments to the business phone number; it cannot receive funds.
Full balances are due at the end of your service. Major credit/debit cards and cash are accepted; personal checks are not.

Clients may cancel or reschedule with 24 hours’ notice. If at least 24 hours’ notice is given, your retainer can be transferred one time to a new date within 90 days.
Cancellations or no‑shows with less than 24 hours’ notice result in forfeiture of the retainer. Rebooking will require a new retainer. This aligns with industry policies that make retainers non‑refundable when notice is insufficient.
Clients arriving more than 15 minutes late without communication will be treated as a no‑show, and the appointment may be canceled.

All services are final. Because your specialist invests significant time and care, refunds are not provided. If an error occurs, reasonable adjustments will be made to ensure satisfaction.
Style changes requested at your appointment may incur an additional fee.

Deposits are processed through secure platforms. Your personal information and payment details are protected.
For clarity, the industry standard is to charge a non‑refundable retainer of around 25 – 30 % of the service cost, though the percentage may vary. Clearly defining this in your policy helps avoid misunderstandings.

For questions regarding payments or booking policies, please email lizzylocs03@gmail.com or text the business line at +1 (240) 606‑5699. Calls may not be answered during sessions.
Thank you for valuing our time as much as we value your crown. We look forward to serving you!